Live Chat

Digital customers prefer to contact a business online in real time. Offer live online customer service. Increase trust in your brand.

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Live chat for customer service
Description

Customer support software. Help your website visitors via live chat from your computer or mobile phone. If you need to, you can integrate video service and automatic translations in the invitation.

Price

Live Chat: Included in your Livebeep subscription.
Vista Assistance module (Video calls): 15€ /month.
Translator module (Live Translation): 15€ /month.

View plan rates

Features

- Improve the relationship with your web visitors.
- Live help, no matter the language.
- Offer video support from the chat, without the need for the visitor to log in or use a link.

Why add an online chat or live chat to your website?

In a physical shop, there is a person who interacts with and serves customers. In the case of a digital business such as a website, blog, forum or ecommerce, a communication window for online customer service allows you to interact with your visitors and build trust with users who do not know you.

If you are not available to answer, the invitation changes automatically and your visitors can send you an email, contact you by WhatsApp, Facebook Messenger, Telegram, Twitter, Skype, ask to call you or you to call them. In other words, they will be able to interact with you at any time.

Benefits of integrating the Video Call channel

Customer service by video call
  • Allows your users to request video help. Generates closeness and a stronger relationship with your customer.

  • When you offer assistance via video call, your customer only has to accept, without the need to log in or access a link.

  • Improves your customer service. Answers questions or solves problems quickly.



How do simultaneous translations work?

  • While helping a user who does not speak your language via live chat or email, the system translates the messages immediately so you can communicate smoothly.

  • Imagine that a customer wants to contact you in German, but you don't speak that language. He can write to you via the chat invitation in his language. You receive the translated text automatically and provide an answer that he will read in German.



Simultaneous translations in emails and chats

5 Main advantages of a Live Chat

Advantages of a Live Chat
  • Immediacy and easy access for contact with your customer, since the button is present on all the pages you set up on your website.

  • Versatility: as you see fit, the same invitation may or may not appear throughout your website, because you can provide different contact channels taking into account the content of each page.

  • Omnichannel: Your visitors can connect with you by chat or, from the invitation, choose to send you an email, send a message to your social networks, read your support guides, ask to call you or you to call them.

  • Efficiency for your business, as each operator will be able to help more than two customers at a time.

  • Savings, as it is an economical service with low maintenance costs.