Social networks

49% of the world's population uses social networks. Provides personalised, omnichannel customer service. Manage Facebook Messenger, Telegram and WhatsApp chats from a single dashboard.

Free trialRequest information
Integrate messages from your social networks into Livebeep
Description

Customer service tool to efficiently help users who contact you via social networks. Enquiries come to one place, and you can answer them from any device.

Features

- Link multiple operators to one number or account.
- Optimise your direct, immediate communications with your customers.
- Connect in any language using simultaneous translation

Why use social networks in your business?

Digital customers are hyperconnected, research your business on various online platforms in search of a feeling of transparency and trust. Social networks are very powerful communications tools which allow you to develop a close relationship between your brand and your users.

Which social networks can you integrate with Livebeep?

  • WhatsApp and Telegram: integrate all the mobile numbers you need. You can assign one or more operators to each number to answer a visitor's or customer's message. Also, if you have an active chatbot on your website, you can configure the bot to answer and deal with the issues sent in a chat.

  • Facebook Messenger: Just like other instant messaging applications, you can integrate one or several Facebook Messenger accounts into Livebeep to receive and manage chats, assign one or several operators to each account or configure your chatbot to answer those messages.

If you are interested in integrating your instant messaging applications into Livebeep, contact us. We will give you more information on how to register your Facebook account and your mobile number for Telegram and WhatsApp so you can easily deal with all chats from the system.


Integrate WhatsApp, Facebook Messenger and Telegram to Livebeep

3 Main advantages of integrating your social networks into Livebeep

Omnichannel customer service
  • Improves your customer service. Answer messages from Facebook Messenger, WhatsApp and Telegram from any device.

  • Interacts with your social network users via chat. If you need to, with the translator module you can communicate in any language even if you don't speak it.

  • Integrate a customised chatbot and improve the user experience with immediate responses 24/7.