Social networks

49% of the world's population uses social networks. Offers personalized onmicanal customer service. Manage Instagram, Facebook Messenger, Telegram and WhatsApp chats from a single dashboard.

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Integrate messages from your social networks into Livebeep
Description

Omnichannel Customer service tool to efficiently help users who contact you via social networks. Enquiries come to one place, and you can answer them from any device.

Features

- Link multiple operators to one number or account.
- Optimise your direct, immediate communications with your customers.
- Connect in any language using simultaneous translation

Why use different instant messaging applications for customer service in your business?

The possibility of using these tools through a computer screen, and considering that the use of social networks is almost generalized, facilitates their incorporation as omnichannel communication elements in any company. In addition, digital customers investigate your business on different online platforms in search of perceived transparency and trust. Therefore, social networks become very powerful communication tools that allow you to develop a close relationship between your brand and users.

Which instant messaging applications can you integrate with Livebeep?

  • Telegram: create a user for your company in Telegram, assign operators and/or a chatbot to assist the visitor's or customer's message and solve the doubts that enter this channel.

  • Instagram and Facebook Messenger: you can integrate one or several Facebook Messenger pages and/or Instagram accounts into Livebeep. Receive and manage chats, assign one or several operators to each account or configure your chatbot to assist those messages.

  • WhatsApp business: you can receive your messages from this channel within your Livebeep chat dashboard. This integration is through an official Facebook provider.

Start your free trial and begin assisting your customers.


Integrate Facebook Messenger and Telegram to Livebeep

3 Main advantages of integrating your social networks into Livebeep

Omnichannel customer service
  • Improves your customer service. Answer messages from Facebook Messenger and Telegram from any device.

  • Interacts with your social network users via chat. If you need to, with the translator module you can communicate in any language even if you don't speak it.

  • Integrate a customised chatbot and improve the user experience with immediate responses 24/7.