Help Center

Answer your customers' frequently asked questions with help guides. Streamline solving incidents and answering enquiries by your customer service. Provide follow-up with a ticketing system.

Solve your customers' frequently asked questions

Description

Technical support software. Online visitors search for solutions in your help guides or contact your customer service. Manage enquiries and issues from a single ticket panel.

Price

Included in Livebeep subscription.

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Features

- Customers solve their issues without help.
- Enquiries are entered into a separate panel.
- You can interact with your customers throughout the process.

What is a help center system?

It is a technical support platform in the cloud. It stores your customer data in a database allowing you to track interactions and automate the problem resolution process with a ticketing system.

How does a help center system work?

The visitor to your website looks for the solution to their problem in the help guides or contacts your technical support from the same place.
If they make contact, the system creates a ticket with the issue. Your operators record the details, resolve the issue and close the ticket.
The customer has been able to track and interact throughout the process. The tickets are associated with their contact information.

3 Main advantages of a Help center

Use a software help center to provide solutions for your customers

Improves your productivity with easy access to your customers' information and automatisation of the communication processes.
Make data-driven decisions. Tickets allow you to get to know your customers and analyse the support history.
Save support time by answering frequently asked questions with help guides that will be visible on every page where you set them up.

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