Help Center

Answer your customers' frequently asked questions with help guides. Streamline solving incidents and answering enquiries by your customer service. Provide follow-up with a ticketing system.

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Solve your customers' frequently asked questions
Description

Technical support software. Online visitors search for solutions in your help guides or contact your customer service. Manage enquiries and issues from a single ticket panel.

Price

Included in Livebeep subscription.


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Features

- Customers solve their issues without help.
- Enquiries are entered into a separate panel.
- You can interact with your customers throughout the process.

What is a help center system?

It is a technical support platform in the cloud. It stores your customer data in a database allowing you to track interactions and automate the problem resolution process with a ticketing system.

How does a help center system work?

  • The visitor to your website looks for the solution to their problem in the help guides or contacts your technical support from the same place.

  • If they make contact, the system creates a ticket with the issue. Your operators record the details, resolve the issue and close the ticket.

  • The customer has been able to track and interact throughout the process. The tickets are associated with their contact information.

3 Main advantages of a Help center

Use a software help center to provide solutions for your customers
  • Improves your productivity with easy access to your customers' information and automatisation of the communication processes.

  • Make data-driven decisions. Tickets allow you to get to know your customers and analyse the support history.

  • Save support time by answering frequently asked questions with help guides that will be visible on every page where you set them up.