Help Center

Solve your customers' frequently asked questions with support guides. Streamline the resolution of incidents or queries from your customer service. Provide follow-up with a ticketing system.

Description

Technical support software. Online visitors search for solutions in your help guides or contact your support. Manage queries and issues from a single ticket panel.

Price

Help Center module: 15€ / month. Additional to your livebeep subscription.

View plan rates

Features

- Customers solve their queries without help.
- Queries are entered into a separate panel.
- You can interact with your customers throughout the process.

What is a help center system?

It is a technical support platform in the cloud. It stores your customer data in a database allowing you to track interactions and automate the problem resolution process with a ticketing system.

How does a help center system work?

The visitor to your website looks for the solution to their problem in the help guides or contacts your technical support from the same place.
If they contact, the system creates a ticket with the issue. Your operators record the details, resolve the issue and close the ticket.
The customer has been able to track and interact throughout the process. The tickets are associated with your contact information.

3 Main advantages of a Help center

Use a software help center to provide solutions for your customers

Improve your productivity with easy access to your customers' information and automated customers and automating communication processes.
Make data-driven decisions. Tickets allow you to get to know your customers and analyze support history.
Save support time by answering frequently asked questions with support guides that will be visible on every page you set them up.

Free trial