We started the week by rescuing this talk by Mauricio Dulon, Founder of Cetus Group, Joint Networks, RedCetus Chile, Khipu Bolivia, and Componente Digital Bolivia, about how digital transformation can impact a team, a company or an industry. Dulón talks about one of the most difficult aspects when starting this process, which is the change of culture in the personnel of a company and providing tools for innovation.
At Livebeep we believe in implementing this process of transformation to the digital world in all our clients and helping them find the way to a true change in culture and business philosophy.
If something has become extremely important in today’s business fabric, it is customer service. Especially the one that refers to doubts, questions or comments in the online ecosystem. It’s no secret that e-commerce sales are on the rise. This creates a new code of conduct or consumption that facilitates the appearance of questions by potential customers from the online platform itself. Therefore, we must pay attention to the assistance that we are going to offer to the public. Therefore, we want to explain how you can do it.