Dec
07
Attending customers quickly when interacting through social networks is essential to maintain a fluid and correct relationship with them. Each of them has its own instant messaging, such as Instagram dm, Telegram, Messenger, WhatsApp, etc. Consequently, when complying with the above-mentioned premise, we may find ourselves with the added difficulty...
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Nov
23
Customer service at social networks is now a reality more than consolidated. Many people who have a problem or a question, frequently look for a fast solution using social networks to make customer service queries. Index of contents 5 key points to provide a customer service on social networks 1....
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Aug
04
Digital customers are very particular and they are interested in innovation. However, everyone likes the classic one-to-one service where we contact a real person, not a bot. Live chat is one of the tools that has become trendy over the last years, showing very good results. Many companies have passed...
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Jun
02
There’s no doubt that email marketing is one of the most effective ways to engage, market your products or services, and retarget your existing customers. Crafting the perfect strategy for your email marketing campaign is essential as a start, but then you need to choose the right tool for your...
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Jun
02
In a nutshell, email marketing is the art of sending a commercial message using email. Let’s find out how to make your emails unforgettable. Digital marketing is evolving every day. In the last few years, new tools and ways of managing and approaching clients have been created. The constant need...
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May
20
The rise of the digital transformation is placing more and more channels at your disposition to offer your company's products and services. As a consequence, if you want to offer an optimal user experience to all your customers, you will have to monitor the service they receive at each one...
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Apr
19
If you have a SMB, you have probably heard countless times of the advantages and opportunities that the digital transformation offers your business. But have you stopped to read and understand what it means and what it entails? Well, we're going to tell you here. Thanks to the technology sector,...
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Mar
03
If anything has become incredibly important in the current business world it is customer service, especially service regarding uncertainties, questions and comments in the online ecosystem. It is no secret that e-commerce sales are constantly growing. This creates a new code of behaviour or consumption that makes it easier for...
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Dec
11
To define tactics to increase the number of visitors to your website and convert them into potential customers, you must keep in mind that they are on the internet, and all you have to do is make it easy for them to find you. In the online world, surely there...
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Aug
27
Inbound Marketing strategies are designed to reach a company's sales goals by focussing on the needs of the user. Technology evolves and changes; together with it strategies are refined and optimised to reach, involve and deal with potential customers. The strategy that was getting implemented at the beginning of the...
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