Why add a chatbot to your website?
Optimise the work of your operators: the chatbot answers frequently asked questions from users of your website or social networks and your team only steps in when contact with a human being is really needed, otherwise, spending their time on more productive tasks.
In addition, the bot can automatically select promising user profiles and carry out pre-programmed actions: sending offers, delivering catalogues, making referrals to a sales rep...
Which chatbot can I choose for my website?
CLOSED chatbot (scripted funnels): the chatbot guides the communication with the visitor. The bot will ask the user questions and offer different options for the visitor to choose from.
* The questions can be of different types: yes/no, selector, date, text, links, images, videos, transfer to operator, etc.
OPEN chatbot (intelligent): the chatbot interprets the customer's enquiries and responds with answers previously uploaded to the answer database. This type of bot includes a closed chatbot for cases where the chatbot cannot interpret the text of the enquiry.
* Predefined responses can include: text, links, images, attachments, videos, transfer to human operator and provides for the possibility of integrating a product database into the chatbot.
4 Main advantages of a chatbot
Attends immediately 24/7: Answers an unlimited number of simultaneous enquiries, regardless of the day or time.
Facilitates communication with multiple formats: Guided dialogues, multimedia content display window, questionnaires, allows open-ended responses, calls to action, etc. In addition, it adapts to any marketing model and strategy.
Optimise the work of your team: The bot refers to them only the enquiries that can become potential customers for the business.
Complete integration with external systems: Responds to social media enquiries by integrating the chatbot with major chat platforms such as WhatsApp, Facebook Messenger and Telegram.