Oct
30
When should we use a chatbot system and when a human contact for our customer service? A misunderstood concept is that chatbots exist to replace the human team in the customer service departments. This will never happen for most businesses. We know that the greatest use of chatbots is to...
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Jul
16
In 2006, the UN declared May 17 as World Internet Day and at Livebeep we take advantage of this day to celebrate the events that have allowed technologies like ours to exist. It is also the World Day of Telecommunications and Information Societies. First of all, let's review the history...
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Jul
06
Improve the experience in your ecommerce through good practices in your customer service. In the digital age of business, the zero moment of truth in your ecommerce is a process that can last a matter of seconds. With the new subscription models, customers can easily and quickly decide to change...
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Apr
09
Click to Call is the solution so that your clients can call you, at no cost, in just one click. You can activate it directly in your Livebeep smart chat box and offer an extra channel of customer service to improve the user's web experience. How does Click to...
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Feb
14
We're going to apply some basic seduction tricks to your business that you could easily employ on a date. You can literally find most of the advice in any article that talks about "how to win someone over" or "tricks to make someone fall in love", but today we are...
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Jan
15
What are the advantages of a Live Chat on my website? And a Click to Call? Immediate customer service has gone from being an added value to being a differential value, which is why in recent years, large and small companies that operate on the web have invested a quantity...
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Sep
25
First of all, there is a difference that we must clarify: an emoji is not an emoticon. An emoticon is the merger between an emotion and an icon. For example, the best-known emoticon is the smiley face: -) or the equivalent in Japan and China (● ^. ^ ●). The first recorded...
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Jun
28
A newsletter is a digital publication that gathers together information that is frequently sent to subscribers. In marketing efforts, a newsletter is a very effective tool for creating close relationships and engagement with customers. Below we have gathered together some basic tips for creating a good newsletter: About 93% of...
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Apr
03
Content segmentation is nothing new. In fact, Google and Facebook have great tools to create advertising campaigns with a number of variables to segment content thanks to all the information that is collected on all users; They know from the name of your pet to who your idol is. 😲...
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Mar
24
Automatic replies were born in Microsoft in the 1980s to officially notify the company employees' holiday period. Since then, its use has been extended to other purposes and new methods of use have been developed around them. In the configuration of your business or private email, you will have the option...
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