When should we use a chatbot system and when a human contact for our customer service? A misunderstood concept is that chatbots exist to replace the human team in the... read more →
Improve the experience in your ecommerce through good practices in your customer service. In the digital age of business, the zero moment of truth in your ecommerce is a process... read more →
What are the advantages of a Live Chat on my website? And a Click to Call? Immediate customer service has gone from being an added value to being a differential... read more →
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Content segmentation is nothing new. In fact, Google and Facebook have great tools to create advertising campaigns with a number of variables to segment content thanks to all the information... read more →